Refund and Returns Policy
At India Shein, Customer Satisfaction is Our Priority
We value your trust and aim to provide a seamless shopping experience. Please review our updated return policy below to understand the guidelines for returns, exchanges, and refunds.
1. Return Policy
We offer an 10-day return window from the date of delivery for most products. This applies to both domestic and international orders.
To request a return or replacement:
- Log in to your account and go to the My Orders section.
- Submit your return or replacement request within 10 days of delivery.
2. Eligibility for Returns
To qualify for a return, items must meet the following criteria:
- Condition: Unused, unworn, unwashed, with original tags and packaging.
- Documentation: Include the invoice and a completed returns form with a reason for return.
- Exceptions: Discounted or sale items are final and cannot be returned or exchanged.
- Exclusions: Items showing visible wear or without proof of purchase will not be accepted.
3. Starting a Return
Contact us at info@indianshein.com or +91 81407 63607 to initiate a return. Once approved, you’ll receive a return shipping label and instructions. Note: Unauthorized returns will not be accepted.
4. Return Process
- Approval: Once your request is approved, we will arrange product pickup within 0-1 business days.
- Inspection: After receiving and inspecting the item, we’ll process your refund or exchange.
5. Cancellations, Damages, and Issues
- Order Cancellations: Cancel your order within 24 hours via My Orders or email us.
- Damaged or Defective Items: Inspect your order upon receipt. If there’s an issue, contact us immediately for resolution.
6. Exchange Policy
To exchange an item:
- Return the original item using the steps outlined above.
- Once approved, place a new order for the desired product.
7. Return Methods
We offer two convenient return methods:
- In-store: Visit a designated store location.
- By mail: Use the provided return shipping label.
8. Fees
We strive to keep returns hassle-free:
- No Restocking Fee: For all returns.
- No Customer Remorse Fee: For returns due to incorrect purchases or sizing issues.
- No Defective Product Fee: For defective or damaged items.
9. Refunds
- Refunds will be processed within 3 business days of receiving and inspecting the returned item.
- Refunds will be credited to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
Contact Information
If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support.
Business Address : Shop No. 215, 2st Floor, City Mall, New Link Road, Phase D, Shastri Nagar, Andheri West, Mumbai, Maharashtra 400053 INDIA
Phone Number : +91 81407 63607
Email : info@indiashein.com